Board of Directors
Debe Campos-Fleenor (AZ Active Agent)
Executive Vice President 2009-2017
President 2017 – Present
Debe Campos-Fleenor began her affiliation with Allstate in 2004 as an LSP, opening her own “scratch” agency in 2006. Debe joined NAPAA shortly thereafter and has served as both Executive Vice President and Treasurer. She is active in many groups and organizations, including the Allstate Foundation programs for domestic violence and teen safe driving. Debe has been awarded the Allstate Helping Hands Award several times, and has made significant contributions to the Allstate Giving Hands campaign. She was nominated for Woman of Influence in 2008.
Debe is a regular contributor to the Exclusivefocus magazine. An expert at locating marketing items available from the company, her presentations at NAPAA live events are always a big hit.
EXECUTIVE VICE PRESIDENT
Claudia Gamache (IL Active Agent)
Vice President 2018-Present
Claudia’s early insurance career progressed from service positions into an underwriting trainee program. She worked for three insurance carriers in a variety of positions before landing at CNA as a home office commercial referral underwriter. She stepped up through numerous positions including branch and regional offices, leaving the home office as EVP. She also held the position of compliance officer for a national Professional Employer Organization (PEO) which she helped build and launch using independent agents as the sales force. After retiring from CNA, Claudia joined an independent agency as operational VP where she was exposed to both the wholesale and retail marketplace. She began looking for independent agencies to purchase for her then-employer, when she found an Allstate agency for sale. At the time, her husband was also an Allstate agent. It appeared to be a great opportunity; Claudia launched her Allstate career in 2005 with the purchase of that agency.
Claudia currently serves on several boards including Chicago West Suburban CPCU, a commercial condo association, and Bridges to a New Day, a cause for which she has received numerous Allstate Agency Grants. Claudia joined NAPAA the same year she became an agency owner, believing it is only natural to support the organization that supports you.
John Harvester (IN Active Agent)
John joined Allstate in June of 2012, grateful for the opportunity to serve his customers and own his own business. With many years of service as a district sales manager for another insurance company, it helped John understand the journey that lay ahead. He has been able to grow his business and become a welcomed member of the community, giving back to the community that has given so much.
John’s agency achieved Honor Ring in 2015. Implementing processes has helped grow his agency. There are many challenges agents face with underwriting, customer follow-up and concerns, operating costs, staffing and economic environment. All business operations have challenges that need to be overcome, and agency ownership is not any different. Challenges are around every corner, but John feels that none of them are too big that we cannot overcome together.
John joined NAPAA early in 2017, realizing that there were other agents that he might be able to lend support to and help them to grow their agency. NAPAA has supported other agencies for years and John wanted to be part a organization that helped all agents to be as productive as they could possibly be while trying to address concerns they may have. So far, NAPAA has been the voice that speaks for the agents and John wanted to do what I could do to help in the future, as we all face many challenges everyday.
John feels blessed to be able to volunteer in the community. Over the years working with others together he has been able to develop Little League complexes and work to develop youth in the Boy Scouts and Cub Scouts. John has coached many different sports to help develop youth. Currently, John is serving as a Court Appointed Special Advocate the help families to put their lives back together and especially help the children. John is also a active member of Exchange Club and his local church.
Virginia B. Ottenberg (OH Active Agent)
Director 2015 – Present
Secretary 2018 – Present
Virginia began her career in October 1979 as a “Sears booth agent,” feeling like she was immediately set up for failure. Nearly 36 years later, she is still around! Her original career plans included joining the airlines, but after coming back to the States from the University of Grenoble in France, she hooked up with Arthur Murray Studios and spent the next seven years teaching social dancing. Marriage made her look to a career more conducive to family life, and that is when she stumbled into Allstate.
Virginia’s awards include several Honor Rings, National Conferences, Life Leaders Forums, and more. She is not all about the trips and awards, though–she is more about doing this the right way and considered herself a “trusted advisor” before Allstate dreamt it up. As a dues-paying member of NAPAA for several years, she is honored to be a part of the National Advisory Council as well as serving on the Board. She believes that NAPAA provides a wonderful forum to share our common problems and help with solutions. NAPAA truly keeps the agents informed.
Michael Garofalo (CT Active Agent)
Garafalo purchased a declining Greenwhich, CT Allstate agency back in 2010. Through hard work and new staff, they were able to turn the agency around and make Honor Ring, Chairman’s Award and Inner Circle Elite.
Prior to joining Allstate in August of 1981, Michael was a series 7 and 63 licensed broker selling stocks, bonds mutual funds for client will retirement and college funding goals. Over time, he has worked as a wholesaler with the Pilgrim Group, with Kemper Financial selling 401k plans and Kemper Funds, GE Capital Company, and Axa/ Equitable group where he helped start the bank wholesaling channel.
Personally, Michael has served on the Little League Board in his town for 5 years, on the executive committee for 2 years working as a players’ agent, and the local Babe Ruth board for 5 years (where he helped raise money for all children to play baseball/softball who wanted to but could not afford to). He loves to travel to the beach with his family and plays golf whenever he has the chance.
Garafalo joined NAPAA in 2011 and has been an active member ever since. He looks forward to helping NAPAA and its members grow their businesses and hopefully have a better working relationship with Allstate corporation.
Lezlee Liljenberg (TX Active Agent)
Director 2018 – present, 2011 – 2018
Lezlee Liljenberg began her career with Allstate as a scratch agency in June 2004. On a fast path for growth, she purchased an agency of 1600 policies in January of 2007, doubling her agency size and adding the responsibility of a satellite office. Lezlee lives her life to give back to others, and believes that loyalty and trust are the foundation to mutual respect and success for everyone. Her motto is “Knowledge is Power” and consistently pursues her own personal growth. She also encourages her staff, and those around her, to learn all they can to in order to live the best life possible. God is her guide and she gives her credit of success and happiness to Him.
Lezlee is a regular contributor to the Exclusivefocus magazine and creator of the “Ask Lezlee” column in that publication.
Rob McBride (AZ active EFS)
Director 2017 – present
Rob feels privileged to have acquired a small agency in 2007. Through organic growth and acquisition, the agency grew as Rob accepted on behalf of his team multiple County and State-wide awards. Corporate recognition including Honor Rings, President’s and Chairman’s awards as well as back-to-back annual designations as an “Inner Circle Elite” winner are achievements he was proud to have accomplished with his staff.
As an entrepreneur, investor and business professional, Rob incorporated his first business in 2001. Having been an Executive Vice President of a communications company and a Sales Director for a publicly traded technology company prior to agency ownership, Rob believes that diverse business paths have helped form the concepts he used for success within his agency. He also states that in every business situation, he has felt honored and blessed to having been provided the opportunity to take care of clients, friends and policyholders just as if they were his personal family.
Rob joined NAPAA a few years ago initially to be able to deepen the benefits package he provides for his employees by enrolling his entire team within the organization. He also saw value in supporting a cause that looks to strengthen agency ownership at every level. Specifically he states that, “the significance of an additional “voice-of-many” representing agency owners nationwide can be a powerful and beneficial tool.” He hopes to add value to that voice as well.
Personally, Rob is very interested in music and travel as well as secretly being a bit of a technology nerd. Rob attended Purdue University via IUPUI studying Computer Technology, volunteered and served in the US Army, as well as many years within the Boy Scouts of America’s Leadership and BSA Woodbadge programs. Rob says that business has allowed him to provide support for many charitable community causes. As a father, a grandfather, and active community member, he feels that he understands local values as it relates to knowing how to advise and suggest proper solutions. Professionally he looks forward to sharing ideas, concepts and approaches to business that he hopes will create new and additional success for others within their own agencies and endeavors.
Javier Najera (TX Active Agent)
Javier E. Najera is a native of El Paso, TX, and longtime resident of Arlington, TX, where he attended UT-Arlington from 1992 to 1994. In 1994, he became a licensed insurance agent and was a general agent for a small funeral home in Fort Worth, upon which he enrolled in Dallas Institute of Funeral Service, graduating in 1997. While there, he earned the Bill Pierce Award and served as president of his class. That was the beginning of a 20-year career in funeral service as a funeral director, embalmer and crematory operator.
In 2015, Javier was honored to become an Allstate agent in Arlington. The goal and desire was to serve customers, which has always been at the heart of his work. He was drawn to become an Allstate agent because it gave him an opportunity to be a small business owner. And, as a longtime Allstate customer (since 1992), he wanted to follow in the footsteps of his former Allstate agent, who is a perennial conference winner and is now a member of the Allstate Hall of Fame.
Javier’s agency is committed to helping Arlington residents and Texans all over the state with their immediate and long-term insurance needs. We’re eager to establish long-lasting relationships and provide the best customer service we can.
Javier and his wife have two daughters and two Shi Tzus, Snowball and Milo. A very active member of the Arlington community, Javier has held numerous positions including member of the Latino Advisory Council at the Greater Arlington Chamber of Commerce, Director for the Arlington Margarita Society, booster club and dad club board member and president for various clubs from Pope, Shackelford and Lamar schools, and various citizen’s committees with Arlington ISD.
Javier continues to keep his funeral practice active, as his agency permits. He is an independent contractor in this capacity with various funeral homes in the state of Texas.