Board of Directors
Claudia Gamache (IL Active Agent)
Vice President 2018-2021
President 2021 – Present
Claudia’s early insurance career progressed from service positions into an underwriting trainee program. She worked for three insurance carriers in a variety of positions before landing at CNA as a home office commercial referral underwriter. She stepped up through numerous positions including branch and regional offices, leaving the home office as EVP. She also held the position of compliance officer for a national Professional Employer Organization (PEO) which she helped build and launch using independent agents as the sales force. After retiring from CNA, Claudia joined an independent agency as operational VP where she was exposed to both the wholesale and retail marketplace. She began looking for independent agencies to purchase for her then-employer, when she found an Allstate agency for sale. At the time, her husband was also an Allstate agent. It appeared to be a great opportunity; Claudia launched her Allstate career in 2005 with the purchase of that agency.
Claudia currently serves on several boards including Chicago West Suburban CPCU, a commercial condo association, and Bridges to a New Day, a cause for which she has received numerous Allstate Agency Grants. Claudia joined NAPAA the same year she became an agency owner, believing it is only natural to support the organization that supports you.
EXECUTIVE VICE PRESIDENT
Lezlee Liljenberg (TX Retired Agent June 2021)
Director 2011 – 2018
Secretary 2020 – 2021
Executive Vice President 2021 – Present
Lezlee Liljenberg began her career with Allstate as a scratch agency in June 2004. On a fast path for growth, she purchased an agency of 1600 policies in January of 2007, doubling her agency size and adding the responsibility of a satellite office. Lezlee lives her life to give back to others, and believes that loyalty and trust are the foundation to mutual respect and success for everyone. Her motto is “Knowledge is Power” and consistently pursues her own personal growth. She also encourages her staff, and those around her, to learn all they can to in order to live the best life possible. God is her guide and she gives her credit of success and happiness to Him. Lezlee is a regular contributor to the Exclusivefocus magazine and creator of the “Ask Lezlee” column in that publication.
John Harvester (AR Retired Agent Jan 2021)
John joined Allstate in June of 2012, grateful for the opportunity to serve his customers and own his own business. With many years of service as a district sales manager for another insurance company, it helped John understand the journey that lay ahead. He has been able to grow his business and become a welcomed member of the community, giving back to the community that has given so much.
John’s agency achieved Honor Ring in 2015. Implementing processes has helped grow his agency. There are many challenges agents face with underwriting, customer follow-up and concerns, operating costs, staffing and economic environment. All business operations have challenges that need to be overcome, and agency ownership is not any different. Challenges are around every corner, but John feels that none of them are too big that we cannot overcome together.
John joined NAPAA early in 2017, realizing that there were other agents that he might be able to lend support to and help them to grow their agency. NAPAA has supported other agencies for years and John wanted to be part a organization that helped all agents to be as productive as they could possibly be while trying to address concerns they may have. So far, NAPAA has been the voice that speaks for the agents and John wanted to do what I could do to help in the future, as we all face many challenges everyday.
John feels blessed to be able to volunteer in the community. John sold his Allstate agency in January of 2021 and he and his wife have moved to Arkansas. He plans on continuing to help Allstate agents in the area and continue volunteering in the community where he lives. He will continue to give to the Allstate agency force and continue to be an active board member in NAPAA. John is an active member in his church and is always willing to try to help others.
Michael Garofalo (CT Active Agent)
Garafalo purchased a declining Greenwhich, CT Allstate agency back in 2010. Through hard work and new staff, they were able to turn the agency around and make Honor Ring, Chairman’s Award and Inner Circle Elite.
Prior to joining Allstate in August of 1981, Michael was a series 7 and 63 licensed broker selling stocks, bonds mutual funds for client will retirement and college funding goals. Over time, he has worked as a wholesaler with the Pilgrim Group, with Kemper Financial selling 401k plans and Kemper Funds, GE Capital Company, and Axa/ Equitable group where he helped start the bank wholesaling channel.
Personally, Michael has served on the Little League Board in his town for 5 years, on the executive committee for 2 years working as a players’ agent, and the local Babe Ruth board for 5 years (where he helped raise money for all children to play baseball/softball who wanted to but could not afford to). He loves to travel to the beach with his family and plays golf whenever he has the chance.
Garafalo joined NAPAA in 2011 and has been an active member ever since. He looks forward to helping NAPAA and its members grow their businesses and hopefully have a better working relationship with Allstate corporation.
Ray Manfredi (VA Active Agent)
Ray Manfredi; FSCP, LUTCF, MBA, PhD is a Licensed Insurance Agent and Trusted Advisor since 1988, specializing in Estate Planning and Property & Casualty, he is often asked to teach the regional staff members at other agencies the Insurance Review and Customer Service / Retention techniques he is known for in the industry.
Married to Catherine since 1987 and proud father of two children, Thomas and Noelle, all of whom are active in the family agency. Ray is also an Author of several insurance industry training manuals and master networker. When not working in his agencies, Ray advocates for children with special needs, serving on several foundations, community boards. He is a volunteer police officer and an ordained minister, remnants of his earlier life as a USAF K9 Handler and a child actor turned stand-up actor/writer. He holds several professional designations, as well as a master’s in business administration and a Doctorate in Metaphysics. You can reach Ray directly after hours via his personal cell (912) 223-3367, or through email: ManfrediInsuranceGroup@gmail.com
Debe Campos-Fleenor (AZ Retired Agent, July 2020)
Executive Vice President 2009-2017
President 2017 – 2021
Director 2021 – Present
Debe Campos-Fleenor began her affiliation with Allstate in 2004 as an LSP, opening her own “scratch” agency in 2006. Debe joined NAPAA shortly thereafter and has served as both Executive Vice President and Treasurer. She is active in many groups and organizations, including the Allstate Foundation programs for domestic violence and teen safe driving. Debe has been awarded the Allstate Helping Hands Award several times, and has made significant contributions to the Allstate Giving Hands campaign. She was nominated for Woman of Influence in 2008.
Debe is a regular contributor to the Exclusivefocus magazine. An expert at locating marketing items available from the company, her presentations at NAPAA live events are always a big hit.
Scott Verbarg (IN Retired Agent 2020)
Scott Verbarg has 29 years in the property & casualty insurance field. He started his career as a field property claim adjuster with American Family Insurance. Four years later, he was hired at Allstate as a Staff Claim Representative where he specialized in bodily injury claims, and later progressed into positions including Administrative Claim Manager, Litigation Manager, and a participant in Allstate’s Leadership development program.
After 15 years with Allstate claims he became an agency owner. Scott bought a small book in 2010 and then purchased a second agency in 2015. After ten years as an agency owner, he sold both agencies in October 2020. At the time of the sale, he employed eight full time and two part time employees, and gross annual premium was just under $6.3 million. During that ten-year period he achieved Inner Circle four years, Circle of Champions one year, National Conference two years, and Honor Ring two years. Also, he served on the North Central Regional Advisory Board for two years. Scott holds a Master of Business Administration degree from the University of Indianapolis, and a Bachelor of Science degree from Ball University.
Melissa Johnson Crowdus (KY Active Agent)
Melissa Johnson Crowdus is passionate about serving others; thus, she fell in love with the insurance industry. She has been an Allstate agency owner for 9 yrs in E KY, plus recently served on the NAPAA Advisory Board. She has a BBA in Management with an additional focus in Economics.
Prior to engaging in our industry, Melissa was a Senior Manager within a large national oil corporation successfully managing multiple divisions for over 15 yrs. Her background is very diversified as she successfully developed departments such as: Marketing, Customer Service, Gas Pricing, Fleet Sales, plus Corporate Affairs/Legal depts.
As an advocate for people with mental health concerns, she has served on various committees in Louisville and Frankfort, KY, and assisted with State funding for mental wellness. Melissa’s motto in life has been “do the right thing” which has led her to become a member of NAPAA (advocating for agents).
Michael Curley (NY Active Agent)
Michael Curley has been an Allstate agency owner in Queens, New York City since 2005. Mike was recently elected to serve his first term on the Board of Directors